Privacy Policy

Privacy Policy

This privacy policy is in relation to our website www.tridenttowing.co.uk and our website users/customers

Trident Towing will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Trident Towing.

We expect you to maintain the confidentiality of your username and password for your Trident Towing account.

Trident Towing is committed to protecting your privacy.  We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and the General Data Protection Regulation (GDPR) 2018. Data collected by us will only be used for the following purpose:

1. To enable us to take and process customer orders or to respond to an enquiry
2. To provide you with the best possible service
3. To provide information to third party couriers for goods delivery purposes only (UK Mail, Royal Mail or Parcelforce)
4. To provide you with email marketing ONLY if you consented to receive such content

We will not email you in the future unless you have given us your consent via subscription to our newsletter.  We will give you the chance to refuse any marketing email from us in the future.

The type of information we need to collect about you when you place an order, or register, on our web site will include:

Name
Address
Phone Number
Email Address
Credit/Debit card details (Orders only)

If you have any concerns relating to how we handle data you can email us at admin@tridenttowing.co.uk or contact the ICO

By submitting information to Trident Towing you consent to the collection and use of this information by Trident Towing and it's Service Provider (Realex).  If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

We will use the information you provide us, for the following:

1. To send updates regarding the status of your enquiry or order
2. To send newsletters and details of offers and promotions in which we believe you will be interested
3. To improve the design and content of the Trident Towing.com website
4. To understand our registered users

Data is shared with Mailchimp for the purpose of email marketing (Only those that consented to join our subscriber list will be used for this purpose)
You can view Mailchimp's privacy policy by clicking here

If you wish to stop receiving marketing communications from us you can opt out/unsubscribe from our newsletters or send us an email at admin@tridenttowing.co.uk.  You can also request a copy of any data we hold about you and request that we delete such data (the right to be forgotten) at admin@tridenttowing.co.uk

For more information visit the ICO website here