Terms & Conditions

Web Shop Terms & Conditions

These Terms and Conditions govern your use of the Trident Towing website and service. By visiting the Trident Towing website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Terms of Service

When you place an order via our website (www.tridentowing.co.uk) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

Product Specifications and Suitability

Published product details, specifications and suitability information is the best available at the time. Trident Towing shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item.

If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our separate returns policy for details.

We encourage you to ensure all trailer spares are fitted by a competent person in accordance with manufacturer specifications. Trident Towing cannot be held liable for any damage caused by the fitting of a spare part.

Availability / Estimated Delivery Times

We do our best to ensure availability of all advertised products and try to dispatch all orders within the quoted time. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.

Trident Towing has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact sales@tridenttowing.co.uk with your order number.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Next Working Day Delivery.  Cut off time for next day delivery orders is 2pm.  Orders placed after 2pm will be despatched the following day.  Orders are sent using a next day service.  Non UK Mainland and remote locations may not arrive next day due to courier restrictions.  Please check with us before you order if this is a concern.

Payment

Payment over the Internet can be made using Visa, Visa Electron, MasterCard, Switch/Maestro or Solo cards or via Paypal. Card charges will appear on your statement as Trident Towing.

All prices are quoted in GBP (£) and include Value Added Tax (VAT) at UK rates, In the event of an increase in VAT rates, or as a result of a manufacturer price increase, it may be necessary to adjust prices. Customers are entitled to a full refund if this is not acceptable.

If a problem should occur, your payment method will be refunded as soon as possible. The refund may take a few days to show as cleared funds on your account, depending on payment provider.

If your delivery address is outside of the UK, you may be required to pay import duties and taxes, when your Trident Towing order reaches your country. These and any additional charges for customs clearance are your responsibility.

Cancellations

Orders may be cancelled at any time before they are dispatched, please contact sales@tridenttowing.co.uk .

Trident Towing Returns Policy

We hope you will be completely satisfied with your products purchased from Trident Towing. However should you wish, you can return it for any reason within 30 days from the date of despatch for a full refund (less postage costs).

Items must be unused and in an as new condition with all packaging and labels attached.

Simply send the item back to us with the delivery note included with your order to:

Returns
Trident Towing
Vinten House,
Target Business Centre,
Bircholt Road, Maidstone,
Kent, ME15 9YY
United Kingdom

Please note that you are responsible for the item(s) you are returning until such time as they are received by us. We strongly advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.

In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you.

If an item becomes faulty after a period of time then please contact customer services before returning the item. We will either repair or replace the item at our discretion.

We will send you a free postage label or refund your return postage in these instances (item weight dependent) so you don't incur any additional costs.

In either of the above events please contact our customer services team at returns@tridenttowing.co.uk or telephone 01622 233355 between 9:00am and 5.00pm Monday to Friday to arrange the return.

Should you wish to exchange an item please contact the returns department and we will arrange for collection and delivery of your exchanged goods.

When a replacement item is required urgently, we advise you to place a new order on the website for the replacement item first. This will ensure that the goods can be despatched without delay in order to get them to you promptly. You should then follow the normal returns procedure as above to return the original goods for a refund.

Questions, Comments and Reviews

We would like our customers to leave reviews, comments and questions on our website. We regularly monitor this and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, question or comment please understand that what you have submitted is not copyright protected and you are permitting its appearance on the Trident Towing website.

Privacy Policy

This privacy policy is in relation to our website www.tridenttowing.co.uk and our website users/customers

Trident Towing will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Trident Towing.

We expect you to maintain the confidentiality of your username and password for your Trident Towing account.

Trident Towing is committed to protecting your privacy.  We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and the General Data Protection Regulation (GDPR) 2018. Data collected by us will only be used for the following purpose:

1. To enable us to take and process customer orders or to respond to an enquiry
2. To provide you with the best possible service
3. To provide information to third party couriers for goods delivery purposes only (UK Mail, Royal Mail or Parcelforce)
4. To provide you with email marketing ONLY if you consented to receive such content

We will not email you in the future unless you have given us your consent via subscription to our newsletter.  We will give you the chance to refuse any marketing email from us in the future.

The type of information we need to collect about you when you place an order, or register, on our web site will include:

Name
Address
Phone Number
Email Address
Credit/Debit card details (Orders only)

If you have any concerns relating to how we handle data you can email us at admin@tridenttowing.co.uk or contact the ICO

By submitting information to Trident Towing you consent to the collection and use of this information by Trident Towing and it's Service Provider (Realex).  If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

We will use the information you provide us, for the following:

1. To send updates regarding the status of your enquiry or order
2. To send newsletters and details of offers and promotions in which we believe you will be interested
3. To improve the design and content of the Trident Towing.com website
4. To understand our registered users

Data is shared with Mailchimp for the purpose of email marketing (Only those that consented to join our subscriber list will be used for this purpose)
You can view Mailchimp's privacy policy by clicking here

If you wish to stop receiving marketing communications from us you can opt out/unsubscribe from our newsletters or send us an email at admin@tridenttowing.co.uk.  You can also request a copy of any data we hold about you and request that we delete such data (the right to be forgotten) at admin@tridenttowing.co.uk

For more information visit the ICO website here

Trailer & Vehicle Hire Terms & Conditions

Full Terms & Conditions for Trailer Hire & Full Terms & Conditions for Vehicle Hire can be seen below.

THE HIRER MUST PRODUCE THE FOLLOWING FORMS OF IDENTIFICATION AT THE TIME OF HIRE:

Trailer Hire: Current Driving Licence, 1 other form of I.D. with a matching address, ie. Utility Bill and the vehicle registration / V5 document for the vehicle that trailer is collected & towed away by. A £200 deposit is required and payable by Credit card only.

HIRE CHARGE AND DEPOSIT IS PAYABLE UPON COLLECTION. ALL PRICES ARE SUBJECT TO VAT AT THE CURRENT RATE.

All Hire Trailers are supplied with Triplelock security hitches, full road lighting, spare wheel and wheel brace.

A Number plate is a legal requirement and can be made while you wait.
£12.00 + vat (V5 / Log Book required).

ALSO AVAILABLE FOR HIRE
Ratchet Securing Straps £2.00 per day
Wheel Clamp £3.00 per day
Both offered FOC on weekly hire

CAR TRANSPORTER TRAILER HIRE
Included in the hire charge:
2 x Wheel Loop Ratchet Securing Straps FOC
1 x Manual Hand Winch FOC
Attachment of the vehicle is the sole responsibility of the hirer

PLEASE NOTE

ACCIDENTAL COVER DOES NOT COVER THE TRAILER AGAINST THEFT.
THE CUSTOMERS GOODS WHILST IN OR ON THE TRAILER ARE ALSO NOT COVERED BY OUR TRAILER ACCIDENTAL COVER.
THE COMPANY RESERVES THE RIGHT TO REFUSE HIRE TO ANY CUSTOMER FOR WHAT EVER REASON WE SEE FIT AT THE TIME OF HIRE

Trailer Hire Specific Terms & Conditions

1. Upon trailer collection the Hirer must produce as I.D. a full valid Driving Licence plus the towing vehicles Log Book (V5) plus a household bill all with the same address.
2. The hire charge is paid in full on collection of the trailer; no refund will be made should the trailer be returned prior to the agreed hire completion date and time.
3. A £200 deposit is payable by debit or credit card only on collection of the trailer as excess of any insurance claim; this increases to £500 for the Motor Shuttle. Deposits are refunded on hire completion, condition dependent.
4. Minor damage, i.e. broken lamp/lens, panel damage, floor scratches that reveal plywood, damage to tyres etc will be deducted from the deposit. If accident cover is taken the Hirer is still liable for the first £200 of any damage to the trailer while in their possession, (£500 for Motor Shuttle).
5. Clips are provided on all trailers to accept an oblong number plate, a number plate is a legal requirement and can be purchased on trailer collection. Trailers are not to be written on or have items stuck on them.
6. The Hirer is responsible for the hitching up, connection of electrics & the checking of the operation of the lights, winch & tilt on the hire trailer. If this is performed by a member of staff the Hirer is responsible for checking & signing to say that everything is OK.
7. The Hirer agrees to return the trailer in the same condition as collected and no later than the agreed hire completion date and time. Failure to return the trailer on time without prior consent from Trident Trailers Ltd will incur a penalty charge at double the daily hire rate of the trailer/vehicle on hire from Trident Trailers Ltd.
8. The trailer can only be collected and returned during opening hours Monday to Friday 8.00am - 5.00pm, Saturday 8.00am - 1.00pm.
9. Should the trailer not be returned at the agreed hire completion date and time and no contact is made by the Hirer, the Hirer agrees to copies of hire documentation being passed to the Police to assist recovery of the trailer.
10. The Hirer will be liable for all recovery, solicitor and court costs incurred if Trident Trailers Ltd have to take legal action to either recover the trailer, the value of the trailer or repair costs, if the Hirer does not comply with these terms and conditions.
11. The trailer is insured by Trident Trailers Ltd subject to Trailer Accident Cover (TAC) or Trailer Full Theft & Accident Cover (TFTAC) being taken by the Hirer - TAC is £5.00 per day or £25.00 per week; TFTAC is £10.00 per day. TAC/TFTAC covers the trailer in the UK only.
12. If the Hirer does not take Trident Trailers Ltd TAC or TFTAC, insurance of the trailer will be entirely the Hirer?s responsibility and the Hirer will agree to pay for any damage, loss or recovery costs arising from any incident (i.e. accident, theft or other cause).
13. Trident Trailers Ltd cannot be held liable for the damage or theft of customer goods in/on the trailer; nor can they be held liable for claims arising from the loading/unloading of such goods. The Hirer shall completely indemnify Trident Trailers Ltd from all claims by any person for injury to person or property caused by or in connection with the use of the trailer. Trident Trailers Ltd shall not be liable from any losses arising out of use of the trailer.
14. The trailer must not be taken out of the UK without Trident Trailers Ltd consent. If consent is given, the Hirer must ensure the trailer is insured to be recovered back to Trident Trailers Ltd in any eventuality.
15. Any road traffic accidents involving the trailer or theft of the trailer must be reported by the Hirer to the Police and to Trident Trailers Ltd within 8 hours of incident. The Hirer must inform Trident Trailers Ltd of any crime reference number or accident report number given by the Police for any incident.
16. The Hirer agrees to tow the trailer in a careful manner in accordance with all legal requirements and towing speed limitations with full consideration being given to towing the trailer with a secure restrained load.
17. The Hirer must not at any time involve the trailer in any illegal importation, i.e. immigrants, drugs, tobacco, alcohol etc. Should the trailer be involved in any illegal activity the Hirer is fully responsible for any costs, fines or recovery. The Hirer will not lend, sell or otherwise part with the trailer from their control. The trailer is the sole property of Trident Towing Ltd.
18. The Hirer will be responsible for the internal and external cleanliness of the trailer. If the trailer is returned excessively dirty, a surcharge will be made at £60.00.
19. All risks as stipulated in these Terms and Conditions pass to the Hirer on signing the hire agreement and when the trailer leaves the possession and control of Trident Trailers Ltd.

On collecting the trailer at a Trident Towing branch you will be required to sign a printed copy of this document, confirming you have read and understood the terms and conditions stated above.

Vehicle Hire Specific Terms & Conditions

1. The Hirer must be between the ages of 21 and 70 and have held a full valid driving licence for at least one year. If the vehicle is being used for towing the Hirer must have category B+E on their licence.
2. The Hirer must produce I.D. being the photocard and paper counterpart of their full valid driving licence plus 2 household bills - all with the same address.
3. The hire charge is paid in full on collection of the vehicle; no refund will be made should the vehicle be returned prior to the agreed hire completion date and time. The vehicle can only be collected and returned during opening hours Monday to Friday 8.00am - 5.00pm, Saturday 8.00am - 1.00pm.
4. A £500 deposit is payable by debit or credit card only on collection of the vehicle as excess of any insurance claim. Deposits are refunded on hire completion, condition dependent. The Hirer is liable for the insurance excess of £500.
5. Travelling abroad is by arrangement only. Green Card insurance must be taken and will be charged at £10.00 per day or £50.00 per week, payable in advance at the time of booking the hire. The deposit increases to £1,000 for travelling abroad. Vehicles must not be taken out of the UK without Trident Towing consent.
6. A mileage charge of 15p per mile is payable on hire completion if allowance of 160 miles/day for the Discovery is exceeded or if 250 miles/day for the Defender is exceeded.
7. The Hirer will be responsible for the fuel reading and on hire completion the fuel reading should be the same as recorded on vehicle collection. The cost of any shortfall will be borne by the Hirer. The Hirer is also liable if incorrect fuel is used (all vehicles are diesel).
8. The Hirer will be responsible to check daily the correct levels of engine oil and coolants, tyres etc. Failure to do so may result in damage to the vehicle for which the Hirer will be responsible. The Hirer will be responsible for all equipment in the vehicle and the number plate.
9. Full AA Relay Cover & Self-Drive Hire Fully Comprehensive Insurance is included within the UK. Land Rover Assistance covers UK and Europe. Trident Towing cannot be held responsible for any personal expenses such as hotel costs incurred as a result of breakdown, delays or accidents to vehicles hired from them.
10. Any road traffic accidents involving the vehicle or theft of the vehicle must be reported by the Hirer to the Police and to Trident Towing immediately. The Hirer must inform Trident Towing of any crime reference number or accident report number given by the Police for any incident. In the event of an accident the Hirer must not admit liability or offer payment to any third parties whether the Hirer is at fault or not.
11. All fines incurred by the Hirer for infringement of traffic laws or regulations and tolls are the responsibility of the Hirer. The Hirer is also liable to pay our reasonable administration charges should we have to deal with these matters.
12. The Hirer must not at any time involve the vehicle in any illegal importation, i.e. immigrants, drugs, tobacco, alcohol etc. Should the vehicle be involved in any illegal activity the Hirer is fully responsible for all costs, fines or confiscation. The vehicle must not be used by foreign visitors outside UK jurisdiction or used by the Hirer for the carriage of passengers for hire or reward, tuition purposes, racing/competitions/trials/rallies/speed testing, re-hire to others.
13. Trident Towing cannot be held liable for the damage or theft of customer belongings/goods in the hire vehicle/hire trailer; nor can they be held liable for claims arising from the loading or unloading of any vehicle hired nor can they be held responsible for claims from the slipping or dislodgement of such loads from any vehicle on hire.
14. The Hirer agrees to return the vehicle in the same condition as collected and no later than the agreed hire completion date and time. Failure to return the vehicle on time without prior consent from Trident Towing will incur a penalty charge together with any additional costs incurred by Trident Towing; this failure does mean the vehicle is not insured and renders the Hirer to criminal prosecution.
15. Trident Towing operate a strict no smoking policy in all vehicles ? any offender will forfeit their deposit. The Hirer will be responsible for the cleanliness of the vehicle interior and exterior. If cleaned, hand wash only, do not use car wash programmes. If the vehicle is returned unclean a charge will be made for a valet at £75.00.
16. Vehicles left at Trident Towing premises whilst hiring are done so at the owners risk.
17. All risks as stipulated in these Terms and Conditions pass to the Hirer on signing below and when the vehicle leaves the possession and control of Trident Towing. Note that these points are made as a result of vehicle hire being abused by a minority and we have to protect our services for existing and future clients. All hires are subject to Rental Application Form completion.

On collecting the vehicle at a Trident Towing branch you will be required to sign a printed copy of this document, confirming you have read and understood the terms and conditions stated above.

Tow Bar Booking Terms and Conditions

1. When booking a tow bar fitting a non-returnable £50 deposit is required to enter into a contract with us to allocate the time in our workshop & order the associated parts from our suppliers.
2. If you arrive late for your booking we cannot guarantee that the work will be carried out in the original allocated time frame and we may have to reschedule the fitting.
3. If you fail to arrive for your booking without notification your ?50 deposit will not be refunded.

Warranty Claims

1. All work including parts and labour is covered by our specified guarantee at time of purchase / fitting.
2. In order for us to honour the guarantee the vehicle must be returned to the place of fitting to be rectified.
3. In the unlikely event that the repairs cannot be carried out by Trident Towing the vehicle must be inspected by us & the repair authorised prior to any work being carried out by a third party.
4. All warranty work is carried out on a ?return to branch? basis & we cannot be liable for any time or cost incurred in returning the vehicle to us.