Web Shop Terms & Conditions
These Terms and Conditions govern your use of the Trident Towing website and service. By visiting the Trident Towing website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
Terms of Service
When you place an order via our website (www.tridentowing.co.uk) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.
Product Specifications and Suitability
Published product details, specifications and suitability information is the best available at the time. Trident Towing shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item.
If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our separate returns policy for details.
We encourage you to ensure all trailer spares are fitted by a competent person in accordance with manufacturer specifications. Trident Towing cannot be held liable for any damage caused by the fitting of a spare part.
Availability / Estimated Delivery Times
We do our best to ensure availability of all advertised products and try to dispatch all orders within the quoted time. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.
Trident Towing has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact sales@tridenttowing.co.uk with your order number.
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
Next Working Day Delivery. Cut off time for next day delivery orders is 2pm. Orders placed after 2pm will be despatched the following day. Orders are sent using a next day service. Non UK Mainland and remote locations may not arrive next day due to courier restrictions. Please check with us before you order if this is a concern.
Payment
Payment over the Internet can be made using Visa, Visa Electron, MasterCard, Switch/Maestro or Solo cards or via Paypal. Card charges will appear on your statement as Trident Towing.
All prices are quoted in GBP (£) and include Value Added Tax (VAT) at UK rates, In the event of an increase in VAT rates, or as a result of a manufacturer price increase, it may be necessary to adjust prices. Customers are entitled to a full refund if this is not acceptable.
If a problem should occur, your payment method will be refunded as soon as possible. The refund may take a few days to show as cleared funds on your account, depending on payment provider.
If your delivery address is outside of the UK, you may be required to pay import duties and taxes, when your Trident Towing order reaches your country. These and any additional charges for customs clearance are your responsibility.
Cancellations
Orders may be cancelled at any time before they are dispatched, please contact sales@tridenttowing.co.uk .
Trident Towing Returns Policy
We hope you will be completely satisfied with your products purchased from Trident Towing. However should you wish, you can return it for any reason within 30 days from the date of despatch for a full refund (less postage costs).
Items must be unused and in an as new condition with all packaging and labels attached.
Simply send the item back to us with the delivery note included with your order to:
Returns
Trident Towing
Vinten House,
Target Business Centre,
Bircholt Road, Maidstone,
Kent, ME15 9YY
United Kingdom
Please note that you are responsible for the item(s) you are returning until such time as they are received by us. We strongly advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.
In the unlikely event that something you have purchased from us is faulty when it arrives then we will be happy to replace it for you.
If an item becomes faulty after a period of time then please contact customer services before returning the item. We will either repair or replace the item at our discretion.
We will send you a free postage label or refund your return postage in these instances (item weight dependent) so you don't incur any additional costs.
In either of the above events please contact our customer services team at returns@tridenttowing.co.uk or telephone 01622 233355 between 9:00am and 5.00pm Monday to Friday to arrange the return.
Should you wish to exchange an item please contact the returns department and we will arrange for collection and delivery of your exchanged goods.
When a replacement item is required urgently, we advise you to place a new order on the website for the replacement item first. This will ensure that the goods can be despatched without delay in order to get them to you promptly. You should then follow the normal returns procedure as above to return the original goods for a refund.
Questions, Comments and Reviews
We would like our customers to leave reviews, comments and questions on our website. We regularly monitor this and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, question or comment please understand that what you have submitted is not copyright protected and you are permitting its appearance on the Trident Towing website.
Privacy Policy
This privacy policy is in relation to our website www.tridenttowing.co.uk and our website users/customers
Trident Towing will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Trident Towing.
We expect you to maintain the confidentiality of your username and password for your Trident Towing account.
Trident Towing is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and the General Data Protection Regulation (GDPR) 2018. Data collected by us will only be used for the following purpose:
We will not email you in the future unless you have given us your consent via subscription to our newsletter. We will give you the chance to refuse any marketing email from us in the future.
The type of information we need to collect about you when you place an order, or register, on our web site will include:
Name
Address
Phone Number
Email Address
Credit/Debit card details (Orders only)
If you have any concerns relating to how we handle data you can email us at admin@tridenttowing.co.uk or contact the ICO
By submitting information to Trident Towing you consent to the collection and use of this information by Trident Towing and it's Service Provider (Realex). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.
We will use the information you provide us, for the following:
Data is shared with Mailchimp for the purpose of email marketing (Only those that consented to join our subscriber list will be used for this purpose)
You can view Mailchimp's privacy policy by clicking here
If you wish to stop receiving marketing communications from us you can opt out/unsubscribe from our newsletters or send us an email at admin@tridenttowing.co.uk. You can also request a copy of any data we hold about you and request that we delete such data (the right to be forgotten) at admin@tridenttowing.co.uk
For more information visit the ICO website here
Trailer & Vehicle Hire Terms & Conditions
Full Terms & Conditions for Trailer Hire & Full Terms & Conditions for Vehicle Hire can be seen below.
THE HIRER MUST PRODUCE THE FOLLOWING FORMS OF IDENTIFICATION AT THE TIME OF HIRE:
Trailer Hire: Current Driving Licence, 1 other form of I.D. with a matching address, ie. Utility Bill and the vehicle registration / V5 document for the vehicle that trailer is collected & towed away by. A £200 deposit is required and payable by Credit card only.
HIRE CHARGE AND DEPOSIT IS PAYABLE UPON COLLECTION. ALL PRICES ARE SUBJECT TO VAT AT THE CURRENT RATE.
All Hire Trailers are supplied with Triplelock security hitches, full road lighting, spare wheel and wheel brace.
A Number plate is a legal requirement and can be made while you wait.
£12.00 + vat (V5 / Log Book required).
ALSO AVAILABLE FOR HIRE
Ratchet Securing Straps £2.00 per day
Wheel Clamp £3.00 per day
Both offered FOC on weekly hire
CAR TRANSPORTER TRAILER HIRE
Included in the hire charge:
2 x Wheel Loop Ratchet Securing Straps FOC
1 x Manual Hand Winch FOC
Attachment of the vehicle is the sole responsibility of the hirer
ACCIDENTAL DAMAGE TRAILER COVER
1 Days Cover £4 + vat
Weekend Cover £7 + vat
1 Weeks Cover (Camping Trailer only) £15 + vat
1 Weeks Cover for all other trailers £20 + vat
£200 Excess is the responsibility of the hirer
PLEASE NOTE
ACCIDENTAL COVER DOES NOT COVER THE TRAILER AGAINST THEFT.
THE CUSTOMERS GOODS WHILST IN OR ON THE TRAILER ARE ALSO NOT COVERED BY OUR TRAILER ACCIDENTAL COVER.
THE COMPANY RESERVES THE RIGHT TO REFUSE HIRE TO ANY CUSTOMER FOR WHAT EVER REASON WE SEE FIT AT THE TIME OF HIRE
Trailer Hire Specific Terms & Conditions
On collecting the trailer at a Trident Towing branch you will be required to sign a printed copy of this document, confirming you have read and understood the terms and conditions stated above.
Vehicle Hire Specific Terms & Conditions
On collecting the vehicle at a Trident Towing branch you will be required to sign a printed copy of this document, confirming you have read and understood the terms and conditions stated above.
Tow Bar Booking Terms and Conditions
Warranty Claims
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